Providing leading business applications
The Vuesion Media Server delivers a total solution for the enterprise application. Vuesion's single-platform design encompasses a complete Contact Center solution, integrated with a powerful Unified Messaging voice processor and voice logger/recorder. This cost-effective approach yields highly integrated software modules, lower maintenance, and a scalable installation. Customers have the option to add software modules and licenses as they go and as their business environment dictates.
Adding value
- Unified Communications
- Inbound skills based contact
- Outbound preview/power dialer
- Call recording
- Multimedia Email & FAX queuing
- CRM database integration
- Call coordinated database screen pops
- Resolution codes
- Call back number queuing
- SIP based client software
- Remote agent support
- Multi site networtking
- Advanced call management & reporting
- Agent monitoring/coaching
- IM text chat between agents & supervisors
- Selective rescue from the queue
- Emergency number notification
- Software wallboard for agents & supervisors
- Work mode reason codes with reports