In constant search of excellence
Studies show time and time again that customer retention produces increased profitability. Today, generating new business and retaining customers are top priorities for many companies. Contact center personnel, from sales, customer service and accounting, are at the forefront of interaction with new and existing customers. Companies continue to thrive by providing the best in all areas to increase profitability and efficiency, and decrease cost. To achieve these goals, the Vuesion® call recorder helps companies listen to their customers, identify what is working and what needs improvement. This valuable information can be shared throughout the enterprise.
- Scalable from small groups to enterprise multi-site businesses
- Intuitive and familiar user interface
- Enhance customer service and provide measurable quality assurance
- Increase employee/agent productivity with new agent training based on recorded conversations
- Improve security with emergency numbers recording and malicious calls recording
Security at the forefront
Security is also a big winner with the Vuesion call recorder. Used in conjunction with the Vuesion UC console, emergency numbers and other predefined numbers are automatically recorded, and immediate notification is provided to authorized personnel.
Faster R.O.I.
The Vuesion call recorder helps companies achieve faster Return on Investment when employees are trained on methods that work best, customer retention is higher, new customers have positive experiences with effective sales staff and when liability is minimized. The Vuesion call recorder is part of the Vuesion family of value-added and productivity-enhancing solutions.
Process improvement
When listening to customer/employee interaction, a wealth of valuable information is readily available. Companies are now able to determine trends, frequently asked questions, customers’ concerns, and customers’ common requests. By mining this information, companies may quickly improve their processes, improve the exchange and availability of information to the customer and more importantly, improve workforce training and efficiency.
Management & reporting
- Intuitive recorder viewer with call tags
- Tags on calls that need immediate attention
- Detailed recorder reports for later retrieval from any manager’s client console
- Call monitoring visual indicators show the recording status of stations and agents
- Supervisors have ample tools to flag recordings of interest, add notes to recordings for better management
- Call reports associate the voice recording and the caller ID or number dialed, the agent or station number
- Multiple searches are available, by time, by agent, by station, by caller ID or by resolution
- Password protected database controls who has access to recordings
- Class of service allows specific supervisors to listen to specific groups or individual station recordings
